FAQ

Common

• How to contact support
• System requirements
• FAQ - Family membership
• How to fix launcher issues on PC/Mac
• I upgraded but do not have access to premium features
• How to fix "Couldn't load this song" error

Account settings and login

• I can't buy premium access on iOS
• How to access your personal data
• How to edit your profile information
• How to reset your password
• Facebook login is not working
• How to delete your account and data

Recognition

• Guitar sound recognition issues
• Piano sound recognition issues
• Chords are not recognized
• Ukulele sound recognition issues
• Bass sound recognition issues
• I tuned my instrument but app won’t recognize me play

Playing

• How to access Yousician on different devices
• How to get level completion certificates
• 30 day playing challenge
• How to change between instruments
• How to change strings
• Keyboard shortcuts for PC/Mac

Set up

• How to check microphone set up (iOS/Android/PC/Mac)
• Using an audio interface with Yousician
• How to connect an electric instrument
• Can I use Bluetooth headphones?

Technical

• How to install Yousician (PC/Mac)
• Android download problem: failed to install/update
• How to change microphone input volume (PC/Mac)
• How to clear cache on macOS
• I'm getting error "Internet connection lost"

Content

• FAQ - Metallica x Yousician and other artist courses
• Popular songs in Yousician
• Why can't I find a popular song in Yousician
• Why songs sometimes change in Yousician
• What the exercise names mean

General

• Known issues
• Supported languages
• How to send feedback to the developers