FAQ

Common

• FAQ - Spotlight courses
• FAQ - Family membership
• How to contact support
• FAQ - New look in Yousician
• System requirements
• How to fix launcher issues on PC/Mac

See all 8 articles

Account settings and login

• I can't buy premium access on iOS
• How to access your personal data
• How to edit your profile information
• How to reset your password
• Facebook login is not working
• How to delete your account and data

Recognition

• Guitar sound recognition issues
• Piano sound recognition issues
• Chords are not recognized
• Ukulele sound recognition issues
• Bass sound recognition issues
• I tuned my instrument but app won’t recognize me play

Playing

• How to advance in the learning path
• How to access Yousician on different devices
• How to get level completion certificates
• 30 day playing challenge
• How to change between instruments
• How to change strings

See all 7 articles

Set up

• How to check microphone set up (iOS/Android/PC/Mac)
• Supported audio interfaces
• How to connect an electric instrument
• Can I use Bluetooth headphones?

Technical

• How to install Yousician (PC/Mac)
• Android download problem: failed to install/update
• How to change microphone input level (PC/Mac)
• How to clear cache on macOS
• How to check Android version?
• I'm getting error "Internet connection lost"

Content

• Why can't I find a famous song in Yousician
• Why songs sometimes change in Yousician
• What the exercise names mean

General

• Known issues
• Supported languages
• How to send feedback to the developers