I upgraded but do not have access to premium features

If you bought premium access but your account is free, try the following steps to troubleshoot: 

1. In case you have more than one Yousician account, ensure you log in with your premium account email address and password.  
   • If you use Facebook for access, select Sign in with Facebook.
   • If you use Apple ID for access, select Sign in with Apple. 
   • If you use Google for access, select Sign in with Google.
2. If you bought premium access via Apple or Google Play, go to the Account tab in the Yousician app and select the Restore button.
3. If you bought a single instrument premium, go to the  Game tab in-app. Check that you have selected your premium instrument and that the instrument button is green. 

You can also contact support for help by selecting the Contact us button at the bottom of this page.