How to fix launcher issues

If Yousician is not launching, check that Yousician is compatible with your OS version. Check also that you have a working Internet connection. If you use a firewall/anti-virus software, ensure that it is not blocking Yousician access to the Internet. 

In case of any technical issues, you can also do a complete reinstallation. Reinstallation does not delete your progress. 

Windows 10 & 11

1. Uninstall Yousician. Find information from Windows support about removing programs.  
2. Delete the following folders (the folder directory may vary depending on your Windows username):

   C:\Users\username\AppData\Roaming\Yousician, C:\Users\username\AppData\Roaming\Yousician Launcher and C:\users\username\AppData\LocalLow\Yousician

   If  you can't find the AppData folder, check instructions from Windows support about showing hidden files. 

3. Run a disk cleanup to remove temporary files. Find information from Windows support about disk cleanup.
4. Reinstall the app from our website. 

Windows N/KN

Check from Windows support, that your PC has the required media features for Windows N/KN editions installed. 

• Windows 10 N/KN

macOS 10.14 or later

Launcher problems on macOS are usually resolved by deleting all Yousician files from your Mac and installing the app again from our website. You can also clear the cache on macOS. 

Mobile devices

Delete the app, reboot your device and reinstall Yousician from the applicable app store.