How to cancel your free trial

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Bruno
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Steps to cancel your free trial depend on how you started it: with iTunes (iOS), Google Play (Android) or with a debit/credit card or PayPal on our website. If you started your free trial with iTunes or Google Play, you must cancel through iTunes or Google Play.

 

General tips on cancelling your free trial

  • Uninstalling Yousician from your device or deleting your account does not cancel your free trial. You must cancel the trial using the steps described.
  • Be sure to cancel the free trial at least 24 hours before the trial ends. 
  • If you aren’t sure how you started your free trial, log in to your account on our website. On My account page, scroll down to the Subscription section to view which provider you used.  

     

    Go to your account

 

To cancel your free trial started with iTunes

If you checked on our website, and found that the free trial is billed through iTunes, you need to cancel it through iTunes. Go to iTunes to cancel your free trial.

cancel_itunes.png

 

Go to iTunes

 

You can also cancel the free trial by following these steps: 

  1. Open the Settings app on your iOS device. 
  2. Tap your name. 
  3. Tap Subscriptions. (If you don't see "Subscriptions," tap "iTunes & App Store" instead. Then tap your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap Subscriptions.)
  4. Tap your Yousician subscription. If the subscription isn't listed, learn what to do if you can't view your subscription. 
  5. Tap Cancel Subscription. If you don’t see Cancel Subscription, the subscription is already canceled and won't renew.

If you have any issues with cancellation, you can get in touch with Apple Support for help. You can also check Apple website for step by step instructions on managing subscriptions. 

 

To cancel your free trial started with Google Play

If you checked on our website, and found that the free trial is billed through Google Play, you need to cancel it through Google Play.

cancel_Google_Play.png

 

To cancel your free trial started with Google Play: 

  1. On your Android phone or tablet, open the Google Play Store. 
  2. Check if you’re signed in to the correct Google Account.
  3. Tap Menu → Subscriptions.
  4. Select Yousician.
  5. Tap Cancel Subscription.
  6. Follow the instructions.

If you have any issues with cancellation, you can get in touch with Google Play Support for help. You can also check Google Play website for step by step instructions on managing subscriptions.

 

To cancel your free trial started with debit/credit card or PayPal

If you checked on our website, and found that the free trial was started through us, you can cancel it on our website. 

cancel_free_trial_website.png

  1. Log in to your Yousician your account on the website.

    Go to your account

  2. On My account page, scroll down to the Subscription section.
  3. Select Cancel free trial and follow the prompts to confirm cancellation.

 

What happens after I cancel my free trial?

After cancellation, you have access to the premium features until the end of the free trial. Once the trial ends, your account changes back to free.

 

Need more help? Get in touch with Yousician Support via the Contact support link below. 

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