If you see "Internet connection lost" or similar error, check to ensure your Internet connection is working. Also check that a firewall/anti-virus software is not blocking Yousician's access to the Internet.
In case of any technical issues, you can also do a complete reinstallation. Reinstallation does not delete your progress in-app.
- Uninstall Yousician. Find information from Windows support about removing programs.
- Delete the following folders (the folder directory may vary depending on your Windows username):
If you can't find the AppData folder, check instructions from Windows support about showing hidden files.
- Run a disk cleanup to remove temporary files. Find information from Windows support about disk cleanup.
- Reinstall the app from our website.
Delete the app, reboot your device and reinstall Yousician.
If you are still experiencing problems, get in touch with our Support team. You can do so by selecting the Contact support link below.