How to restore your purchase

You can restore your previous purchase by following these steps. 

Restore purchase bought with iTunes

1. 1. Make sure you are logged in with the iTunes account you used to buy a tuning package or a subscription.
      • Check information from Apple support about signing in with an Apple ID.
      • If you used a different account, you need to re-install GuitarTuna after logging in with the correct iTunes account. 
   2. Open GuitarTuna and select the Settings button in the bottom right corner.
   3. Scroll down to the Subscription section and tap Restore Purchases button. 

Restore purchase bought with Google Play

1. 1. Make sure you are logged in with the Google Play account you used to buy a tuning package or subscription.
      • Check information from Google Play support on how to use accounts in Google Play store.
      • If you used a different account, you need to re-install GuitarTuna after logging in with the correct Google Play account. 
   2. Open GuitarTuna and select the Settings button in the bottom right corner.
   3. Scroll down to the Subscription section and tap Restore Purchases button. 

Clear app cache and data

If the restore didn't work, clear the app cache and data by doing the following:

1. Open your device's Settings app. 
2. Tap App & Notifications/App management → See all apps/App list.
3. Scroll down and select GuitarTuna from the list.
4. Tap Storage/Storage usage → Clear cache.
5. Next tap Clear data.

Once you clear data and cache, try to restore the purchase again. 

More than one Google account

If you have more than one Google account linked to your device, you can try the following:

1. Temporarily remove accounts except the one which has GuitarTuna access.
2. Uninstall GuitarTuna and restart your device. After the device starts again, go to the Play Store and install GuitarTuna.
3. Open the Settings of your phone and go to Apps.
4. Select GuitarTuna from the list. Clear both the app's cache and data.
5. Launch the app and wait to see if the purchase gets restored.

Note: cross-platform transfers (e.g. Android → iOS or iOS → Android) are not possible.